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Complaints Procedure


Complaints should be dealt with in accordance with the following stages:-


• The complainant must contact and inform the Head Teacher of the nature and substance of the complaint.


• The Head Teacher will attempt to resolve the complaint and will convey any decisions and/or action to the complainant.


• If the Head Teacher is unable to resolve the complaint, the parent/carer has the right to have the complaint investigated and considered by the Governing Body.


• If the complaint remains unresolved, Liverpool Educational Authority will be consulted.


• The Head Teacher will advise the parent/carer as to how to proceed in such circumstances.


This information is also contained within the SEND Policy